The Case Limited Lifetime Warranty
We warrant each and every Case knife to be free of defects in material and workmanship for the life of the owner, and we will repair or replace with a new Case knife, at our option, any Case knife that is defective. That’s how strongly we feel about the quality of our cutlery. If you believe your Case knife has a manufacturing defect, mail your knife along with a written explanation of the problem to: W.R. Case & Sons Cutlery Co., Repairs Department, Owens Way, Bradford, PA 16701. Case does not warrant its products against normal wear or misuse. Case knives are not intended to be used as hammers, chisels, pry bars or screwdrivers. If your knife was damaged due to misuse, our repair department can analyze the damage and repair it for a reasonable fee. This Warranty gives you specific legal rights and you may have other rights which vary from state to state.
When sending knives to Case, please be sure to note if the knife has sentimental or collectable value. Knives covered under the warranty that cannot be repaired, are replaced. If a knife is replaced, the owner does not receive the original knife back. If a knife has sentimental or collectable value, we will return the original knife and not replace as noted. You will be contacted by mail if repair charges apply. Some knives cannot be repaired depending on the limited availability of parts. Case will furnish a currently manufactured item that most closely matches the item sent in for repair. Please allow 4 to 5 weeks for servicing. We recommend that you insure your package. Email the repair center at firstname.lastname@example.org